Return Policy

Return & Exchange Policy

At COVERAGE, we want you to love every product you receive. Every order is packed with care — but if something isn't right, we're here to help.

Returns & Delivery Issues

Returns are accepted if the product arrives faulty, leaked, or damaged, or if you receive a wrong, missing, or incorrect item.

In such cases, COVERAGE Pvt. Ltd. covers all shipping charges and offers a replacement or refund once verified.

To claim, please share:

• A video of the unboxing, where available
• Clear photos of the product and the outer packaging
• Your order receipt

All of the above must be sent within 48 hours of delivery. Requests made after 48 hours are not eligible.

Returns are not accepted for change of mind or personal preference.

Exchanges — Single Products

If a single product doesn't suit you, we can offer an exchange.

You may choose another product of the same value, or pay the difference if the new item costs more. Exchanges are processed once the returned item is received and verified.

For all non-damaged cases, shipping charges are paid by the customer.

Bundles

Bundles are sold as a complete set at a discounted price. Because of this, bundles are not eligible for return or exchange.

This means:

• No returns on bundles for change of mind, personal preference, or if a product doesn't suit you.
• No exchanges on bundles — you cannot swap a bundle, or any item inside it, for a different product.
• No partial returns. If you like one product in the bundle and want to return the other, this is not possible. The bundle must be kept as a complete set.
• No partial refunds. The bundle discount applies to the set as a whole, so individual items inside it cannot be refunded separately.

The only exception: if any item in a bundle arrives broken, leaked, damaged, wrong, or missing, that item qualifies for replacement under Returns & Delivery Issues above. Share your unboxing video (where available), photos, and order receipt within 48 hours.

Cancellations

Orders can be cancelled before dispatch only. Once shipped, cancellation or refund is not possible.

This applies to cancellations by choice only. It does not affect your right to claim for a damaged, defective, wrong, or missing product — those claims remain valid under Returns & Delivery Issues above, within the 48-hour window.

Contact Us

For any concern, reach us at:

Email: coverageskincare@gmail.com
WhatsApp: 0328-0080575